Teller - First Western Bank

POSITION OVERVIEW:

Provide prompt, courteous, efficient, and accurate service while handling customer banking matters in support of First Western Bank & Trust’s sales and service objectives while adhering to the bank’s culture of customer service excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform teller opening and closing procedures to ensure teller stations and bank access areas are readied each day      
• Provide excellent customer service by greeting customers in person or on the phone in a timely, courteous, and professional manner
• Properly identify each customer in accordance with bank policy and uphold confidentiality of customer and proprietary information
• Maintain responsibility for cash drawer and follow proper balancing procedures
• Handle a wide variety of customer banking matters accurately and efficiently; includes cashing checks; making checking and savings account deposits and withdrawals; processing credit card, loan and ACH payments; calculating loan payoffs; redeeming savings bonds; processing coin and currency orders; ordering new and issuing temporary checks; selling and issuing gift cards and travel cards; and wire transfers
• Assist customers with debit card maintenance and account maintenance; includes name changes, address changes, deposit product changes, and CD renewals
• Deepen and enrich existing customer relationships through identifying needs, providing the best bank products and services to meet customer’s financial needs, and using cross-sell and referral opportunities                   
• Develop and maintain basic knowledge of bank products, services, processes, policies, procedures, and systems
• Actively participate in necessary training sessions and maintain continuing education related to regulatory standards
• Adhere to Bank’s security and audit procedures and demonstrate compliance with applicable banking laws, regulations and the Bank’s policies and procedures, including Bank Secrecy Act

OTHER DUTIES:

• Other duties, responsibilities, and activities may be assigned with or without notice

EDUCATION AND/OR EXPERIENCE:

• High School diploma or general education degree (GED) required
• One year of banking experience preferred
• Knowledge of customer service principles and practices
• Knowledge of administrative and clerical procedures

SKILLS/ABILITIES:

• Must be a team player with excellent interpersonal skills, strong written and oral communication skills, active listening skills, and proven customer service skills
• Must be detail oriented, able to work under minimal supervision, stay poised under pressure, manage multiple tasks at one time, and interact with co-workers and customers in a professional manner
• Must have proficient spoken and written English language skills
• Must have cash handling, general math, and computer skills

How to Apply:

• Go to www.firstwestern.bank/careers/
• Once there, click the SEE JOB POSTINGS button.  The open positions will be listed.
• Select the position and, once it opens, there is an APPLY button at the bottom.