Compliance Training for the Frontline

(90-minute webinar – available live or on-demand)

 Tuesday, April 26, 2022

This is a morning webinar

8:00 AM Pacific        9:00 AM Mountain

10:00 AM Central     11:00 AM Eastern

Day in, day out, all day long, the frontline faces a barrage of different requests/transactions with multiple regulatory requirements embedded in each one.  And they are expected to get it right every time.  Best practices call for ample, regular training.  This hearty webinar is just the ticket! 

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Detail the compliance regulations that impact your day-to-day responsibilities
• Accurately calculate the amount and timing of Reg CC holds
• Meet enhanced BSA expectations
• Avoid Reg E error resolution errors
• Properly place stop payments for electronic and paper items
• Understand the importance of ethics and confidentiality

WEBINAR DETAILS

Did you know that one “simple” transaction like a deposit of cash and a few checks into a checking account can be governed by at least seven regulations or Acts?  Frontline staff are responsible for placing appropriate holds, providing timely, accurate disclosures, and identifying and reporting suspicious activity – all while providing outstanding service.  This program will dive into the regulations that affect the frontline from A to Z and back again. 

This webinar will also address the frontline’s role with compliance reviews and audits and detail the nuts and bolts of a compliance exam.  You’ll learn about the deposit compliance issues recently cited by examiners and how to avoid similar errors.  In addition, the tools provided can be used daily to guide you through regulatory requirements, aid in identifying red flags, and assist in answering accountholder questions.  Both new and seasoned frontline staff will benefit from this jam-packed, fast-paced session that will also meet annual training requirements.  Don’t miss it! 

WHO SHOULD ATTEND?

This informative session is designed for frontline staff, universal bankers, new accounts personnel, and branch management. 

TAKE-AWAY TOOLKIT

• Summary of compliance regulations
• Red flags for suspicious activity and identity theft
• Error resolution flow chart
• Funds availability schedule
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits
• Employee training log
• Interactive quiz 

DON’T MISS THESE RELATED WEBINARS!

CDD: Creating an Effective Program from the Frontline to the Backroom
on Wednesday, August 3, 2022

Job-Specific BSA Training for Frontline
on Wednesday, September 7, 2022

2022 Frontline Series

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER

     Dawn Kincaid, Brode Consulting Services, Inc.

Dawn Kincaid began her banking career while attending The Ohio State University.  She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance.  Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services.  Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer.  She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.

Register and find registrations options HERE

THREE REGISTRATION OPTIONS – WHAT YOU GET

1. Live Webinar Includes

• Unlimited connections within your institution to the Live Webinar
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Presenter’s contact info for follow-up 

2. On-Demand Webinar Includes

• Recording of the Live Webinar
• Available two business days following Live date
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Free Digital Download, yours to keep
• Share link with anyone at your institution
• Presenter’s contact info for follow-up

3. Purchase the BOTH Option to receive all the benefits listed above! Full registration descriptions can be found here.

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE