20 Common Mistakes in Consumer Collections

(90-minute webinar – available live or on-demand)

Thursday, March 24, 2022

This is a morning webinar

8:00 AM Pacific            9:00 AM Mountain

10:00 AM Central         11:00 AM Eastern

Blunders, missteps, oversights, errors… no matter what you call them, mistakes happen all too often in the world of collections.  This webinar will analyze 20 common mistakes in consumer collections, describe how to fix them, and detail how to avoid these landmines in the first place. 

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Understand the most common collection mistakes and how to correct them
• Use the proper collection activities for the proper situation
• Distinguish between permissible and non-permissible collection activities
• Explain what constitutes an unfair, deceptive, or abusive act or practice in the collection of consumer debts
• Develop ways to reduce your institution’s risk of liability in its collection activities

WEBINAR DETAILS

Consumer debt collection remains a major source of complaints, lawsuits, and enforcement actions against financial institutions.  There are numerous debt collection laws and regulations – and numerous opportunities for errors.  Borrowers, their attorneys, and regulators are closely monitoring collection practices.  Therefore, it is important to understand and implement proper collection procedures to avoid liability.  This webinar will explain the most common consumer collection mistakes and how to reduce your institution’s liability risk. 

WHO SHOULD ATTEND?

This informative session will benefit consumer loan officers, loan operations staff, credit administration personnel, collection staff, compliance officers, auditors, attorneys, managers, and others involved in the collection process. 

TAKE-AWAY TOOLKIT

• CFPB’s Debt Collection Rule – Small Entity Compliance Guide
• CFPB’s Fair Debt Collection Practices Act Annual Report
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits
• Employee training log
• Interactive quiz 

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NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only. 

    MEET THE PRESENTER - Elizabeth Fast, Spencer Fane LLP

Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant.  Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.

THREE REGISTRATION OPTIONS – WHAT YOU GET

1. Live Webinar Includes

• Unlimited connections within your institution to the Live Webinar
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Presenter’s contact info for follow-up 

2. On-Demand Webinar Includes

• Recording of the Live Webinar
• Available two business days following Live date
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Free Digital Download, yours to keep
• Share link with anyone at your institution
• Presenter’s contact info for follow-up

3. Purchase the BOTH Option to receive all the benefits listed above! Full registration descriptions can be found here.

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE