Regulation E Series:
Reg E Requirements for Debit Card Error Resolution:
Processing, Disclosure & Investigation
Webinar OR Recorded Webinar + Free Digital Download
Thursday, October 10, 2019
12:00 pm – 1:30 pm Pacific
1:00 pm – 2:30 pm Mountain
2:00 pm – 3:30 pm Central
3:00 pm – 4:30 pm Eastern
This session will define and explain the types of card transactions covered by Regulation E and the debit card requirements. Learn how an error is defined under Regulation E, explore timing requirements for investigation and resolution of unauthorized debit card transactions, and understand how to minimize financial losses and maximize accountholder satisfaction. Complying with Regulation E for debit card error resolution can be tricky. This program will ensure you are correctly interpreting Reg E.
- Accountholder versus financial institution liability
- The investigation
- Provisional credit
- Required communications
- Chargeback requirements
- TAKE-AWAY TOOLKIT
- Regulation E flowchart
- Error resolution log
- Employee training log
- Interactive quiz
WHO SHOULD ATTEND?
This informative session is designed for card personnel, operations staff, branch personnel, compliance officers, and AAP candidates.
This course is eligible for 1.8 AAP credits.
Please note: The live webinar option allows you to have one internet connection (from a single computer terminal). You may have as many people as you like listen and watch from your office computer.
ABOUT THE PRESENTER – Michele L. Barlow, PAR/WACHA
Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a member of NACHA’s Blue Ribbon Panel, the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a Bachelor’s from the University of Wisconsin.
THREE REGISTRATION OPTIONS
Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.
- LIVE WEBINAR
The live webinar option allows you to have one internet connection from a single computer terminal. You may have as many people as you like listen and watch from your office computer. Registrants receive a website address and passcode that allows entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, passcode, and handouts will be emailed prior to the broadcast. You will need the most current version of Adobe Reader available free at www.adobe.com.
- RECORDED WEBINAR + FREE DIGITAL DOWNLOAD
Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.
The recorded webinar may ONLY be ordered for 6 months following the live webinar. In addition, the download must be completed within 6 months of the live webinar date.
- BOTH LIVE WEBINAR & RECORDED WEBINAR + FREE DIGITAL DOWNLOAD
Options 1 and 2 described above.
AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE