The registration period is from Nov 16, 2018 12:00 to Dec 31, 2019 03:30
Teller Training Series: Frontline Fraud Prevention: Stopping Fraud At The Teller Line - Details
Session Available from: Nov 16, 2018 12:00 to Dec 31, 2019 03:30

Session Options: Webinar, Recorded, Both Live/Recorded

Live Session Date: Jan 30, 2019

Instructor: Mary-Lou Heighes, Compliance Plus, Inc.
Add to calendar /education-events/on-demand-courses/event/932/Teller-Training-Series--Frontline-Fraud-Prevention--Stopping-Fraud-at-the-Teller-Line?Itemid911= 2019-01-30 14:00:00 2019-01-30 15:30:00 0 Teller Training Series: Frontline Fraud Prevention: Stopping Fraud at the Teller Line Teller Training Series: Frontline Fraud Prevention: Stopping Fraud at the Teller Line  ... - US - YYYY/MM/DD

Event description:

Teller Training Series:
Frontline Fraud Prevention: Stopping Fraud at the Teller Line

 Webinar OR Recorded Webinar + Free Digital Download

 Wednesday, January 30, 2019

 12:00 pm – 1:30 pm Pacific

1:00 pm – 2:30 pm Mountain

2:00 pm – 3:30 pm Central

3:00 pm – 4:30 pm Eastern

Tellers and other staff who handle accountholder transactions are the first line of defense against fraud, money laundering, identity theft, and other crimes.  What you know about these issues and how you handle them directly impact accountholders and can save your institution from potential losses.  In 2017, financial institutions filed 148,290 suspicious activity reports on identity theft and related issues, and another 436,391 reports on frauds including checks, wire transfers, and ACH, including matters related to Ponzi, mass-marketing, and pyramid schemes.  This webinar will provide the tools and best practices necessary to ensure your institution stops fraud at the frontline.


  • What type of documentation can you rely upon when opening an account and performing transactions requested by the accountholder?
  • Who are the perpetrators and what are the common types of fraud?
  • Identifying when an accountholder is being victimized by a fraudster (or family member)
  • Red flags of reportable suspicious activity, including money laundering
  • When to notify risk management/fraud/BSA department employees of suspicious activity related to an elderly person or dependent adult
    • Red flags checklists for various frauds
    • Resources for authenticating certain checks and money orders
    • Checklist for identifying potentially fraudulent negotiable instruments
    • Employee training log
    • Quiz to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.


This informative session is designed for new accounts staff, tellers, services representatives, call center staff, compliance personnel, and auditors.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Mary-Lou Heighes, Compliance Plus, Inc.

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has assisted financial institutions with the development of compliance programs since 2000.  She provides compliance training for trade associations and financial institutions.  Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country.

Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience.  Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.


Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.


The live webinar option allows you to have one internet connection from a single computer terminalYou may have as many people as you like listen and watch from your office computer.  Registrants receive a website address and passcode that allows entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, passcode, and handouts will be emailed prior to the broadcast.  You will need the most-current version of Adobe Reader available free at


Can’t attend the live webinar?  This option provides a recording of the live event, including audio, visuals, and handouts.  We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar.  You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.

The recorded webinar may ONLY be ordered for 6 months following the live webinar.  In addition, the download must be completed within 6 months of the live webinar date.


Options 1 and 2 described above.