The registration period is from Aug 29, 2019 12:00 to Apr 30, 2020 12:00
Personal Accounts: Ownership, Authorization, Titling & Documentation - Details
Session Available from: Aug 29, 2019 12:00 to Apr 30, 2020 12:00

Session Options: Webinar, Recorded, Both Live/Recorded

Live Session Date: Oct 30, 2019

Add to calendar /education-events/on-demand-courses/event/1120/Personal-Accounts--Ownership--Authorization--Titling-&-Documentation?Itemid911= 2019-10-30 14:00:00 2019-10-30 15:30:00 0 Personal Accounts: Ownership, Authorization, Titling & Documentation Personal Accounts: Ownership, Authorization, Titling & Documentation Webinar OR Recorded Webina... - US - YYYY/MM/DD

Event description:

Personal Accounts:
Ownership, Authorization, Titling & Documentation

Webinar OR Recorded Webinar + Free Digital Download

Wednesday, October 30, 2019

12:00 pm – 1:30 pm Pacific

1:00 pm – 2:30 pm Mountain

2:00 pm – 3:30 pm Central

3:00 pm – 4:30 pm Eastern

Financial institutions routinely open deposit accounts for consumers and there are well-established rules for providing account disclosures, deposit agreements, and signature cards. However, the legal and compliance issues involved with closing accounts are often more complicated because situations can include accountholder death, suspected fraud or money laundering, disputes between account owners, levy requests, etc. This session will focus on two areas: first, the challenges of closing or changing consumer accounts and second, the specific complexities regarding various deposit account ownership categories.


  • Joint accountholder issues – learn who has authority to change and close an account
  • Best practices for changing signers and signature card basics
  • Issues when an accountholder dies – review of deposit ownership categories, notices, rules for handling checks made payable to a deceased person, and general rules for U.S. Treasury check items
  • BSA issues
    • Closing an account for failing to provide required CIP documentation
    • Closing an account if suspicious activity is detected (FinCEN guidance and working with law enforcement)
    • Best practices for closing consumer and business accounts and related BSA exam procedures
    • Elder financial exploitation
    • Account owner/authorized signer information worksheet
    • New account checklist
    • Checklist for acceptable identification
    • Authorization to close account form and checklist
    • Death notification form and procedures for consumer accounts
    • Federal garnishment notice form
    • Account closure form letter
    • Employee training log
    • Interactive quiz


This informative session is designed for new accounts representatives, call service representatives, branch managers, assistant branch managers, branch administration, deposit operations, BSA/CIP staff, and anyone who works with or manages the new account function.


Managing Accounts & Records for Nonresident Aliens:

Opening, Identifying, Monitoring & Tax Reporting

on Monday, July 1, 2019


Managing Minor Accounts: Withdrawals, Transfers, CDD, Closing & Best Practices

on Thursday, September 12, 2019

Please note:  The live webinar option allows you to have one internet connection (from a single computer terminal).  You may have as many people as you like listen and watch from your office computer.

 Susan Costonis          ABOUT THE PRESENTER – Susan Costonis, Compliance Consulting and Training for FIs

Susan Costonis is a compliance consultant and trainer who began her career in 1978. She specializes in compliance management along with deposit and lending regulatory training. Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.


Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.


The live webinar option allows you to have one internet connection from a single computer terminal.  You may have as many people as you like listen and watch from your office computer.  Registrants receive a website address and passcode that allows entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, passcode, and handouts will be emailed prior to the broadcast.  You will need the most current version of Adobe Reader available free at 


Can’t attend the live webinar?  This option provides a recording of the live event, including audio, visuals, and handouts.  We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar.  You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.

The recorded webinar may ONLY be ordered for 6 months following the live webinar.  In addition, the download must be completed within 6 months of the live webinar date. 


Options 1 and 2 described above.