Debit Card Chargebacks Part 1:
Understanding Visa Rule Changes
Webinar OR Recorded Webinar + Free Digital Download
Thursday, February 28, 2019
12:00 pm – 1:30 pm Pacific
1:00 pm – 2:30 pm Mountain
2:00 pm – 3:30 pm Central
3:00 pm – 4:30 pm Eastern
Prior to rolling out Visa Claims Resolution (VCR) in April 2018, Visa® promoted it as a simpler, more streamlined exception process. VCR rules and requirements include new timeframes, all new reason codes, and minor documentation requirement changes. With the new VCR process, the claim reasons are divided into two categories: allocation and collaboration. Fraud- and authorization-related claims comprise the allocation group and consistently account for at least 80% of the disputes reported by cardholders. This webinar will focus on the claim reason codes in the allocation group and an issuer’s ability to submit a claim for payment recovery. Compliance is critical because failure to adhere to Visa claim rules will lead to a loss of chargeback rights for your institution.
HIGHLIGHTS
- Overview of merchant authorization process
- Required documentation from the cardholder
- Simple way to differentiate fraud and non-fraud chargeback claims
- Specific requirements for an EMV liability shift claim
- Maximum timeframes for submitting claims requests
- How to use authorization data to determine when chargeback rights are available
- What happens when you cannot recover funds from the merchant through a chargeback?
- How Visa provisional credit and zero liability rules factor into compliance obligations
- Complete Visa Claims Resolution cycle
- TAKE-AWAY TOOLKIT
- Sample cardholder dispute form
- Quick reference comparison of Regulation E and Visa rules
- Online location of publicly available Visa rules
- Reference websites
- Employee training log
- Quiz to measure staff learning and a separate answer key
DON’T MISS THIS RELATED WEBINAR!
Debit Card Chargebacks: Understanding Mastercard Dispute Resolution
on Wednesday, March 13, 2019
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND?
This informative session is designed for the frontline, EFT operations staff, and their managers at financial institutions that issue Visa debit cards.
Please note: The live webinar option allows you to have one internet connection (from a single computer terminal). You may have as many people as you like listen and watch from your office computer.
ABOUT THE PRESENTER – Diana Kern, SHAZAM, Inc.
Diana Kern joined SHAZAM in 1995, bringing with her five years of retail banking experience. She trains new and existing SHAZAM participants on products that include ATMs, ATM cards, MasterCard and Visa debit cards, and merchant services. Diana also acts as an ACH expert for SHAZAM, and in 1998 earned the Accredited ACH Professional (AAP) certification. Additionally, she is a member of the Iowa chapter of the American Society for Training & Development (ASTD). Her detail-oriented focus helps explain concepts and specifics and her experience allows her to relate to and understand financial institutions’ inner workings. She leads more than 100 training sessions throughout the year.
THREE REGISTRATION OPTIONS
Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.
1. LIVE WEBINAR
The live webinar option allows you to have one internet connection from a single computer terminal. You may have as many people as you like listen and watch from your office computer. Registrants receive a website address and passcode that allows entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, passcode, and handouts will be emailed prior to the broadcast. You will need the most-current version of Adobe Reader available free at www.adobe.com.
2. RECORDED WEBINAR + FREE DIGITAL DOWNLOAD
Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.
The recorded webinar may ONLY be ordered for 6 months following the live webinar. In addition, the download must be completed within 6 months of the live webinar date.
3. BOTH LIVE WEBINAR & RECORDED WEBINAR + FREE DIGITAL DOWNLOAD
Options 1 and 2 described above.
AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE |
