ACH Specialist Series:
ACH Tax Refund Exceptions, Posting & Liabilities

 Webinar OR Recorded Webinar + Free Digital Download

Tuesday, February 5, 2019

12:00 pm – 1:30 pm Pacific

 1:00 pm – 2:30 pm Mountain

   2:00 pm – 3:30 pm Central

    3:00 pm – 4:30 pm Eastern

The federal government is one of the largest single users of the ACH network, but did you know that they don’t follow the same NACHA Operating Rules as a typical Originator?  IRS tax refunds must be handled with care. The average IRS tax refund is almost $3,000 and every financial institution receives them.  With such high volume, it is imperative that financial institutions understand the requirements surrounding tax refunds to avoid potentially large losses.  These requirements address account number/name matching situations, deceased recipients, refunds posting to incorrect accounts, and refunds as exception items.  This session will cover the rights and obligations of the financial institution, accountholder, and tax preparer.  Learn how to correctly handle these exceptions to minimize your financial institution’s liability.

HIGHLIGHTS

• What if the account is closed?
• What if the accountholder is deceased?
• What if the payments post to the wrong account?  Who is at fault?
• Rights and obligations of the RDFI, consumer, and tax preparer
• How the IRS is helping protect taxpayers from fraud

• TAKE-AWAY TOOLKIT
  • Quick reference for handling federal government tax refunds according to the Green Book
  • Employee training log
  • Quiz to measure staff learning and a separate answer key

This course is eligible for 1.8 AAP credits.

Attendance verification for CE credits provided upon request.

WHO SHOULD ATTEND?

This informative session is ideal for ACH operations staff, branch personnel, compliance officers, and AAP candidates.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Michele L. Barlow, AAP, NCP, PAR/WACHA

Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin.  Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry.  She is responsible for development and execution of association training and certification programs, conference planning, and member service.  Michele is a member of NACHA’s Blue Ribbon Panel, the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees, and a frequent speaker at industry events.  She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012.  Michele holds a Bachelor’s from the University of Wisconsin.

THREE REGISTRATION OPTIONS 

Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.

1.  LIVE WEBINAR

The live webinar option allows you to have one internet connection from a single computer terminalYou may have as many people as you like listen and watch from your office computer.  Registrants receive a website address and passcode that allows entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, passcode, and handouts will be emailed prior to the broadcast.  You will need the most-current version of Adobe Reader available free at www.adobe.com.

2. RECORDED WEBINAR + FREE DIGITAL DOWNLOAD

Can’t attend the live webinar?  This option provides a recording of the live event, including audio, visuals, and handouts.  We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar.  You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.

The recorded webinar may ONLY be ordered for 6 months following the live webinar.  In addition, the download must be completed within 6 months of the live webinar date.

3. BOTH LIVE WEBINAR & RECORDED WEBINAR + FREE DIGITAL DOWNLOAD

Options 1 and 2 described above.

 AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE