Teller Training Series:
Compliance Training for the Frontline  

Webinar OR Recorded Webinar + Free Digital Download 

Thursday, January 10, 2019 

12:00 pm – 1:30 pm Pacific

1:00 pm – 2:30 pm Mountain

2:00 pm – 3:30 pm Central

3:00 pm – 4:30 pm Eastern

Did you know that a “simple” deposit of cash and a few checks can be governed by at least seven regulations?  Frontline staff are responsible for placing appropriate holds on funds, providing accurate/timely disclosures, and identifying and reporting suspicious activity – all while providing outstanding service. 

This informative session will focus on compliance regulations and guidelines that affect frontline staff.  It will address common account transactions and the specific regulations that govern each.  Tools to enhance your daily routine will be provided to guide you through regulatory requirements, identifying red flags, and assisting with accountholder questions.  Both new and seasoned frontline staff will benefit from this must-attend, jam-packed session – and meet their annual training requirements.

HIGHLIGHTS

• Bank Secrecy Act: CTR triggers, information to obtain, and reporting suspicious activity
• Regulation D: Its effect on various account types
• Regulation E: Important error resolution issues and how to handle stop payments
• Regulation CC: Examples of exception and case-by-case holds
• Regulation P: Important privacy issues
• Identity theft and recognizing elder financial abuse:  Recognizing red flags and when to report
• Discrimination: Avoiding lending discrimination during initial conversations with prospective borrowers
• UDAAP: Fair treatment in account recommendations, fee waivers, and consumer complaints
• Truth in Savings: Understanding when and how to provide disclosures

• TAKE-AWAY TOOLKIT
  • Sample suspicious incident report
  • Error resolution flow chart
  • Sample hold chart and hold examples
  • Red flag alert form
  • Sample consumer complaint form
  • Elder abuse, identity theft, marijuana-related business, and money laundering red flags
  • Employee training log
  • Quiz to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

WHO SHOULD ATTEND?

This informative session is designed for frontline staff, new accounts personnel, and branch management.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Dawn Kincaid, Brode Consulting Services, Inc.

Dawn Kincaid began her banking career while attending The Ohio State University.  She has 17 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance.  Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services.  Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer.  She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, and coordinated internal and external audits and exams.

THREE REGISTRATION OPTIONS 

Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.

1.  LIVE WEBINAR

The live webinar option allows you to have one internet connection from a single computer terminalYou may have as many people as you like listen and watch from your office computer.  Registrants receive a website address and passcode that allows entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, passcode, and handouts will be emailed prior to the broadcast.  You will need the most-current version of Adobe Reader available free at www.adobe.com.

2. RECORDED WEBINAR + FREE DIGITAL DOWNLOAD

Can’t attend the live webinar?  This option provides a recording of the live event, including audio, visuals, and handouts.  We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar.  You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.

The recorded webinar may ONLY be ordered for 6 months following the live webinar.  In addition, the download must be completed within 6 months of the live webinar date.

3. BOTH LIVE WEBINAR & RECORDED WEBINAR + FREE DIGITAL DOWNLOAD

Options 1 and 2 described above.

 AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE