The registration period is from Oct 19, 2021 12:00 to Jun 9, 2022 12:00
Visa Debit Card Chargebacks - Details
Registration for this event is open from: Oct 19, 2021 12:00 to Jun 9, 2022 12:00

Where: Live Webinar, On-Demand Webinar, BothNorth Dakota

Date: Dec 9, 2021

 
Add to calendar /education-events/event/1511/Visa-Debit-Card-Chargebacks?Itemid114= 2021-12-09 14:00:00 2021-12-09 15:30:00 0 Visa Debit Card Chargebacks Visa Debit Card Chargebacks (90-minute webinar – available live or on-demand) ... North Dakota - - YYYY/MM/DD

Event description:

Visa Debit Card Chargebacks

(90-minute webinar – available live or on-demand)

 Thursday, December 9, 2021

12:00 PM Pacific       1:00 PM Mountain

2:00 PM Central     3:00 PM Eastern

The Visa debit card chargeback rules are complicated.  Recovering funds from a merchant is partially dependent on following the rules.  Since much of this is in your hands, you must learn the ins and outs of Visa chargeback rules and timeframes to avoid losses for your institution and accountholders.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Differentiate types of POS transactions
  • Analyze exception-related transaction data in an authorization message
  • Identify documents needed for the most common chargeback reasons
  • Explain the dispute resolution cycle and maximum timeframes
  • Distinguish fraud-related from non-fraud-related cardholder claims
  • Name the chargeback reason codes used most often

WEBINAR DETAILS

Visa dispute resolution rules are complex. When it comes to fraud-related chargebacks, your organization’s ability to recover funds from a merchant will vary based on the authorization’s transaction data.  Failure to adhere to the rules and time limits can result in a loss of chargeback rights, and potentially a financial loss for you or your cardholder.

What information do you need from the cardholder?  How do you determine when chargeback rights are available?  How are non-fraud-related claims different? What happens when you cannot recover funds from the merchant through a chargeback?  Join us to learn the answers to these questions and more.

WHO SHOULD ATTEND?

This informative session is designed for operations professionals at financial institutions that issue Visa debit cards.  The content is suited for staff responsible for any aspect of cardholder exception claims. 

TAKE-AWAY TOOLKIT

  • Sample cardholder dispute form
  • Quick reference comparison of Regulation E and Visa rules
  • List of reference websites, including the Visa operating rules that contain dispute resolution details
  • Employee training log
  • Interactive quiz 

DON’T MISS THESE RELATED WEBINARS!

Comparing Regulation E with Visa & Mastercard Rules

on Thursday, August 5, 2021

Mastercard Debit Card Chargebacks

on Tuesday, November 2, 2021 

Diana Kern     MEET THE PRESENTER - Diana Kern, AAP, Client Learning Strategist, SHAZAM, Inc.

Diana Kern began her career with SHAZAM in 1995 and earned the Accredited ACH Professional (AAP) designation in 1998.  Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services related to the card payments system, the ACH network, and EFT compliance. 

Diana helps clients navigate the ever-changing world of EFT services by providing a detail-oriented focus when explaining individual concepts and specifics.  As a speaker, audiences welcome Diana’s insights on payments trends and emerging payments.  A self-described payments nerd, Diana’s enthusiasm for all things payments results in high-energy presentations.

THREE REGISTRATION OPTIONS – WHAT YOU GET

1. Live Webinar Includes

  • Unlimited connections within your institution to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Presenter’s contact info for follow-up 

2. On-Demand Webinar Includes

  • Recording of the Live Webinar
  • Available two business days following Live date
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your institution
  • Presenter’s contact info for follow-up

3. Purchase the BOTH Option to receive all the benefits listed above! Full registration descriptions can be found here.

Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE

 

Endorsed Members

20170815 180147.11

Annual Convention

Save the date for the must attend 54th Annual ICBND Convention and Exposition August 8-10, 2022 at the Ramkota Hotel & Conference Center in Bismarck!  Please watch for more information to come.

 

Click Here
ed-telephone-webinar

Webinar Sessions

Train all of your employees—right from your office—with our convenient, affordable webinars. Our online training sessions give you all the benefits of advanced education, and are even available on-demand if you miss the scheduled training.
Click Here

ed-ag-lending

School of Ag Lending

We provide agricultural lenders with education in agricultural credit, finance, farm management, and marketing. Our core curriculum is developed and taught by North Dakota Community Ag Lenders, North Dakota State University, and Bismarck State College agribusiness faculty.

Click Here
ed-frontline-professional

Certified Frontline Professional

Our Certified Frontline Professional program gives your customer-facing employees the long-term training they need to excel and grow your business.

Click Here
ed-compliance

Community Bankers for Compliance

Bank regulations are ever-changing. Get the up-to-date information you need to guide and structure your in-bank compliance program. Our system gives you 24/7 access to some of the best compliance experts in the industry.

Click Here
ed-ermerging-leaders

Emerging Leaders Development

We’re giving today’s brightest young independent bankers the skills, educational resources, and networking opportunities they need to be tomorrow’s leaders.

Click Here
ed-other-live-sessions

Other Live Sessions

Enroll in one of our educational sessions to keep your bank up-to-date on financial trends, regulatory changes, and required annual training. We add new live sessions on a regular basis.

Click Here

 20170815 180147.11

 

 

Annual Convention

Save the Date for the must attend 54th annual convention on August 8-10, 2022 at the Ramkota Hotel in Bismarck!

Click Here

ed-telephone-webinar

Telephone & Webinar Sessions

Train all of your employees—right from your office—with our convenient, affordable webinars. Our online and telephone training sessions give you all the benefits of advanced education, and are even available on-demand if you miss the scheduled training.

Click Here
ed-ag-lending

School of Ag Lending

We provide agricultural lenders with education in agricultural credit, finance, farm management, and marketing. Our core curriculum is developed and taught by North Dakota Community Ag Lenders, North Dakota State University, and Bismarck State College agribusiness faculty.

Click Here
ed-frontline-professional

Certified Frontline Professional

Our Certified Frontline Professional program gives your customer-facing employees the long-term training they need to excel and grow your business.

Click Here
ed-compliance

Community Bankers for Compliance

Bank regulations are ever-changing. Get the up-to-date information you need to guide and structure your in-bank compliance program. Our system gives you 24/7 access to some of the best compliance experts in the industry.

Click Here
ed-ermerging-leaders

Emerging Leaders Development

We’re giving today’s brightest young independent bankers the skills, educational resources, and networking opportunities they need to be tomorrow’s leaders.

Click Here
ed-other-live-sessions

Other Live Sessions

Enroll in one of our educational sessions to keep your bank up-to-date on financial trends, regulatory changes, and required annual training. We add new live sessions on a regular basis.

Click Here