Reg E Investigation & Requirements For Debit Card Error Resolution - Details

Reg E Investigation & Requirements for Debit Card Error Resolution

(90-minute webinar – available live or on-demand)

 Thursday, October 21, 2021

12:00 PM Pacific          1:00 PM Mountain

2:00 PM Central           3:00 PM Eastern

Debit card error resolution doesn’t have to be a headache when you know the nitty gritty details.  Learn all about the precise timing issues and requirements for Reg E investigations in this expertly presented program. 

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Understand the regulatory coverage for debit card transactions
• Identify errors under Regulation E
• Explain the compliance timeframes for Reg E investigations
• Compare Regulation E to the card network rules
• Answer common debit card questions

WEBINAR DETAILS

The Regulation E error resolution process for debit card transactions has very specific timeframes and requirements for the investigative process.  Card issuers must ensure compliance when processing debit card disputes. This webinar will include:

• The definition of unauthorized EFT
• Consumer reporting timeframes
• How to complete an investigation
• Frequently asked questions

WHO SHOULD ATTEND?

This informative session is ideal for card/EFT staff, audit/compliance staff, frontline staff, and AAP/APRP candidates. 

TAKE-AWAY TOOLKIT

• Employee training log
• Interactive quiz 

DON’T MISS THESE RELATED WEBINARS!

Providing Provisional Credit Under Reg E

on Wednesday, January 6, 2021

5 Steps to Simplify Reg E Claims

on Tuesday, May 11, 2021

This course is eligible for 1.8 AAP credits.

     MEET THE PRESENTER - Michele L. Barlow, AAP, NCP, Macha/PAR

Michele Barlow is the Senior Vice President at Macha/PAR (Everything Payments, Everywhere), with offices in Wisconsin and Maryland.  Before joining the Macha team in 2009, Michele spent several years as a corporate trainer in the financial industry.  She is responsible for development and execution of association training and certification programs, conference planning, and member service.  Michele is a past member of Nacha’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, the Payments Institute Board of Regents, and Nacha’s LMS Editorial Board.  She is active on other national committees, and a frequent speaker at industry events.  She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012.  Michele holds a bachelor’s from the University of Wisconsin.

THREE REGISTRATION OPTIONS – WHAT YOU GET

1. Live Webinar Includes

• Unlimited connections within your institution to the Live Webinar
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Presenter’s contact info for follow-up 

2. On-Demand Webinar Includes

• Recording of the Live Webinar
• Available two business days following Live date
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Free Digital Download, yours to keep
• Share link with anyone at your institution
• Presenter’s contact info for follow-up

3. Purchase the BOTH Option to receive all the benefits listed above! Full registration descriptions can be found here.

Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE