5 Steps To Simplify Reg E Claims - Details

5 Steps to Simplify Reg E Claims

(60-minute webinar – recording also available)

Tuesday, May 11, 2021

12:00 PM Pacific       1:00 PM Mountain

2:00 PM Central       3:00 PM Eastern

Disputes?  Investigations?  Liability?  Are you asking the right questions?  Want to make your life easier?  Reg E disputes don’t have to be overly complicated.  Learn the trends and five steps to simplify Reg E claims. 

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Begin the investigation by asking the right questions about a disputed transaction
• Respond and resolve Reg E disputes using the tools provided
• Understand the potential liabilities for an unauthorized transaction
• Distinguish between claims that your financial institution must pay and when reimbursement is not required
• Educate accountholders about the new trends in debit card fraud

WEBINAR DETAILS

Debit card fraud is on the rise.  Financial institutions must investigate accountholders’ disputed electronic transactions.  But the Reg E rules that outline the dispute process can be complicated.  This fast-paced session will focus on five best practices for handling Reg E disputes. 

WHO SHOULD ATTEND?

This webinar will benefit customer service and call center employees, new accounts staff, teller supervisors, deposit operations personnel, and security and compliance officers. 

TAKE-AWAY TOOLKIT

• Sample letters for provisional credit, claim resolution, final provisional credit and claim resolution, no error, provisional credit debited, and claim withdrawal
• Sample EFT error report
• Unauthorized EFT workflow sheet
• Employee training log
• Interactive quiz 

DON’T MISS THESE RELATED WEBINARS!

Providing Provisional Credit Under Reg E

on Wednesday, January 6, 2021

Reg E Investigation & Requirements for Debit Card Error Resolution

on Thursday, October 21, 2021 

    MEET THE PRESENTER - Susan Costonis, CRCM, Compliance Training & Consulting for Financial Institutions

Susan Costonis is a compliance consultant and trainer who began her career in 1978.  She specializes in compliance management along with deposit and lending regulatory training.  Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies.  She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve.  Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado.  She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.

THREE REGISTRATION OPTIONS – WHAT YOU GET

1. Live Webinar Includes

• Unlimited connections within your institution to the Live Webinar
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Presenter’s contact info for follow-up 

2. Recorded Webinar Includes

• Recording of the Live Webinar
• Available two business days following Live date
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Free Digital Download, yours to keep
• Share link with anyone at your institution
• Presenter’s contact info for follow-up

3. Purchase the BOTH Option to receive all the benefits listed above! Full registration descriptions can be found here.

Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE