New Time Limits for ACH Warranty Claims
Effective June 30, 2021

(60-minute webinar – recording also available)

 Monday, April 19, 2021

12:00 PM Pacific       1:00 PM Mountain

2:00 PM Central       3:00 PM Eastern

As of June 30, 2021, the Nacha Operating Rules will restrict the time when an RDFI can make a claim against an ODFI’s authorization warranty.  Now is the time to learn the rule changes, best practices, and how to resolve consumer and corporate ACH disputes using the new rules. 

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Differentiate between the Nacha rules and Regulation E
• Comply with the new Nacha timeframes for making a claim against an ODFI’s authorization warranty
• Define your financial institution’s error resolution obligations under both the Nacha Rules and Regulation E
• Understand the differences between handling consumer and corporate disputes
• Apply your knowledge to real-world scenarios

WEBINAR DETAILS

Consumer and corporate ACH disputes are everyday occurrences in ACHs.  Financial institutions must comply with both Regulation E and the ACH rules when responding to accountholder allegations of errors.  Effective June 30, 2021, the Nacha Operating Rules will limit the length of time in which an RDFI can make a claim against the ODFI’s authorization warranty.  This session will detail the rule changes and outline best practices for consumer and corporate accountholder claims.  It will address:

• Limitations on warranty claims
• Regulation E requirements for consumer disputes
• Nacha Operating Rules right of adjustment
• The rights of corporate accountholders
• Best practices and case studies

WHO SHOULD ATTEND?

This informative session is ideal for ACH operations staff, AAP candidates, auditors, and compliance staff. 

TAKE-AWAY TOOLKIT

• Error resolution flowchart
• Error resolution tracking log
• Employee training log
• Interactive quiz 

DON’T MISS THESE RELATED WEBINARS!

ACH Rules Update 2021

on Tuesday, March 9, 2021 

New ACH Meaningful Modernization Rules Effective September 17, 2021

on Monday, August 9, 2021 

This course is eligible for 1.8 AAP credits. 

     MEET THE PRESENTER - Michele L. Barlow, AAP, NCP, Macha/PAR

Michele Barlow is the Senior Vice President at Macha/PAR (Everything Payments, Everywhere), with offices in Wisconsin and Maryland.  Before joining the Macha team in 2009, Michele spent several years as a corporate trainer in the financial industry.  She is responsible for development and execution of association training and certification programs, conference planning, and member service.  Michele is a past member of Nacha’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, the Payments Institute Board of Regents, and Nacha’s LMS Editorial Board.  She is active on other national committees, and a frequent speaker at industry events.  She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012.  Michele holds a bachelor’s from the University of Wisconsin.

THREE REGISTRATION OPTIONS – WHAT YOU GET

1. Live Webinar Includes

• Unlimited connections within your institution to the Live Webinar
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Presenter’s contact info for follow-up 

2. Recorded Webinar Includes

• Recording of the Live Webinar
• Available two business days following Live date
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Free Digital Download, yours to keep
• Share link with anyone at your institution
• Presenter’s contact info for follow-up

3. Purchase the BOTH Option to receive all the benefits listed above! Full registration descriptions can be found here.

Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE