Legally Handling ATM & Debit Card
Claims Under Regulation E

(90-minute webinar – recording also available)

Thursday, October 22, 2020

12:00 PM Pacific                 1:00 PM Mountain

2:00 PM Central                 3:00 PM Eastern

Do you have a smooth process for ATM and debit card claims – or do wrinkles regularly arise? Would you like to have an easy-to-follow matrix to calculate your institution’s liability under Reg E? Although Reg E protects consumers, it lays a whole lot of responsibility and potential liability in the “lap” of financial institutions. Do you understand the intricacies? Join us to learn more. 

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Explain what constitutes an unauthorized transaction under Reg E
• Satisfy your institution’s Reg E responsibilities to accountholders and meet related deadlines
• Calculate your institution’s liability under Reg E depending on whether an ATM/debit card or other access device was used
• Understand what can and can’t be required of the accountholder
• Distinguish when Reg E or the Visa/MC rules apply

WEBINAR DETAILS

Regulation E protects consumers from unauthorized ATM and debit card transactions, which imposes many responsibilities and liabilities on financial institutions. Fraud losses continue to increase from counterfeit ATM/debit cards and the unauthorized use of validly issued ATM/debit cards. Reg E is a complex set of rules and deadlines that must be followed when responding to accountholder claims. Did you know that the Reg E rules are different depending on whether an ATM/debit card or other access device was actually used in the transaction? This webinar will explain how to properly handle all types of unauthorized ATM/debit card claims and how to accurately calculate the amount, if any, that must be reimbursed to the accountholder.

WHO SHOULD ATTEND?

This informative session will benefit all deposit staff, tellers, service representatives, new accounts personnel, account officers, managers, auditors, attorneys, and compliance staff. 

TAKE-AWAY TOOLKIT

• Easy-to-follow matrix to determine the dollar amount of your institution’s liability
• Model Reg E disclosures explaining the accountholder’s liability
• Employee training log
• Interactive quiz 

DON’T MISS THESE RELATED WEBINARS!

Debit & Prepaid Card Compliance: Disclosures, Fee Changes & More

on Tuesday, June 9, 2020

Fraud by Channel Type: Check, Debit, Credit, ACH & Wire

on Tuesday, June 30, 2020 

    MEET THE PRESENTER - Elizabeth Fast, JD & CPA, Spencer Fane LLP

Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.

THREE REGISTRATION OPTIONS – WHAT YOU GET

1. Live Webinar Includes

• Unlimited connections within your institution to the Live Webinar
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Presenter’s contact info for follow-up 

2. Recorded Webinar Includes

• Recording of the Live Webinar
• Available two business days following Live date
• Handout and Take-Away Toolkit
• Available on desktop, mobile & tablet
• Free Digital Download, yours to keep
• Share link with anyone at your institution
• Presenter’s contact info for follow-up

3. Purchase the BOTH Option to receive all the benefits listed above! Full registration descriptions can be found here.

Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE