Comparing Regulation E with
Visa & Mastercard Rules
(90-minute webinar – recording also available)
Tuesday, June 23, 2020
12:00 PM Pacific 1:00 PM Mountain
2:00 PM Central 3:00 PM Eastern
Do you know where Reg E and Mastercard/Visa rules intersect? Where do disputes fall? Learn what you need to know to comply with these distinct, but overlapping, rules.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Name the seven Reg E definitions of an error
- Differentiate provisional credit timeframes by the applicable governance
- Compare timing requirements of Reg E investigations to Mastercard and Visa dispute handling
- Update policies and procedures based on best practices for provisional and final credit
- Answer the top five dispute-related questions
WEBINAR DETAILS
Issuing a Mastercard or Visa branded debit card means you’re governed by the brand’s operating rules. Generally, those rules dictate how to handle transaction presentments and subsequent chargebacks between parties. With consumer accounts and cards, some brand rules overlap with Reg E requirements.
Reg E governs the relationship between card-issuing financial institutions and their consumer accountholders. It’s the go-to reference for compliance when handling debit card disputes. But do the brand rules really conflict with Reg E, or are they complementary? This webinar will examine the obligations from both sets of requirements and analyze the similarities and differences.
WHO SHOULD ATTEND?
This informative session is designed for the frontline, operations personnel, and all service staff who work with debit cardholder disputes, including those responsible for compliance.
TAKE-AWAY TOOLKIT
- Sample log to track cardholder disputes and chargeback investigations
- A table comparing Regulation E, Mastercard, and Visa timeframes
- A list of resource websites for Regulation E, Mastercard, and Visa information
- Employee training log
- Interactive quiz
DON’T MISS THESE RELATED WEBINARS!
Mastercard Dispute Resolution for Chargebacks
on Thursday, April 2, 2020
Visa Claims Resolution for Chargebacks
on Tuesday, May 12, 2020
 MEET THE PRESENTER - Diana Kern, AAP, SHAZAM, Inc.
Diana Kern began her career with SHAZAM in 1995. Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services, including ATMs, ATM cards, nationally-branded debit cards, and ACH services. Diana helps clients navigate the ever-changing world of EFT services by providing a detail-oriented focus when explaining individual concepts and specifics. She earned the Accredited ACH Professional (AAP) designation in 1998.
Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.
THREE REGISTRATION OPTIONS
- LIVE WEBINAR
The live webinar option allows you to have up to three internet connections. Registrants receive a website address and passcode that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, passcode, and handouts will be emailed to you prior to the broadcast. You will need the most-current version of Adobe Reader available free at www.adobe.com.
- RECORDED WEBINAR + FREE DIGITAL DOWNLOAD
Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 2 business days after the webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.
- BOTH LIVE WEBINAR & RECORDED WEBINAR + FREE DIGITAL DOWNLOAD
Options 1 and 2 described above.
AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE
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