Handling ACH Exceptions & Returns

(90-minute webinar – recording also available)

Wednesday, June 17, 2020

12:00 PM Pacific                1:00 PM Mountain

2:00 PM Central                 3:00 PM Eastern

There’s more to being an RDFI than simply following the ODFI’s instructions.  Do you know how to handle exceptions – or how to identify them?  Real-world scenarios will teach you how to mitigate risk and loss. 

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Identify your ACH Rules responsibilities as an RDFI
• Employ troubleshooting tips for complex ACH challenges
• Respond appropriately to RDFI ACH return and exception issues to mitigate potential risk and loss

WEBINAR DETAILS

Though an RDFI’s primary role in the ACH Network is to follow the ODFI’s instructions, there are unique processing situations that aren’t so cut and dried.  This webinar will provide real-world ACH exception scenarios and explain how you can mitigate the chances for risk and loss.  Learn to ask accountholders specific questions to determine the underlying problem and identify the applicable ACH Rules references for each issue.

WHO SHOULD ATTEND?

This informative session is ideal for ACH operations staff, compliance staff, auditors, and staff with the AAP or APRP accreditation. 

TAKE-AWAY TOOLKIT

• Troubleshooting tips to resolve accountholder disputes
• Employee training log
• Interactive quiz 

DON’T MISS THESE RELATED WEBINARS!

Impact of Reg CC Rule Changes on ACH & RDC: Effective July 1, 2020

on Wednesday, March 11, 2020 

2020 ACH Rules Update, Including Emerging & Real-Time Payments

on Wednesday, March 18, 2020

Liability with ACH Death Notification Entries (DNEs) & Reclamations

on Thursday, August 27, 2020 

This course is eligible for 1.8 AAP credits. 

     MEET THE PRESENTER - Shelly Sipple, AAP, APRP, EPCOR

Shelly Sipple joined EPCOR in 2005 following an 11-year career with the Federal Reserve Bank of Kansas City. As EPCOR’s Director of Certifications & Continuing Education, she designs and conducts education programs in support of ACH to over 2,000 financial institutions and corporate members. Shelly presents at regional and national industry conferences as an ACH payments expert. She received her Accredited ACH Professional designation in October 2006, her Accredited Payments Risk Professional (APRP) in March 2018, and the National Check Professional (NCP) certification in May 2019.  She is an active member of Nacha’s APRP Oversight Panel and holds a bachelor’s in Business Education.

Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

THREE REGISTRATION OPTIONS

1. LIVE WEBINAR

The live webinar option allows you to have up to three internet connections. Registrants receive a website address and passcode that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, passcode, and handouts will be emailed to you prior to the broadcast. You will need the most-current version of Adobe Reader available free at www.adobe.com. 

2. RECORDED WEBINAR + FREE DIGITAL DOWNLOAD

Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 2 business days after the webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.

3. BOTH LIVE WEBINAR & RECORDED WEBINAR + FREE DIGITAL DOWNLOAD

Options 1 and 2 described above.

 AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE