Credit Reporting & Delinquent Accounts:
Disputes, Revisions & Guidance

(90-minute webinar – recording also available)

Tuesday, May 19, 2020

12:00 PM Pacific          1:00 PM Mountain

2:00 PM Central           3:00 PM Eastern

Need a roadmap to navigate credit reporting issues on delinquent accounts?  Questioning your complaint resolution process?  Are disputes – and repeated disputes – handled compliantly?  Learn to control the risks associated with delinquent accounts and credit reporting. 

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Understand the critical steps in responding to credit report disputes
• Handle repeat disputes, frivolous claims, and settlements
• Report discharged loans after bankruptcy
• Create an effective dispute resolution process
• Identify and avoid common delinquency reporting landmines

WEBINAR DETAILS

Borrowers with well-performing loans rarely dispute their credit reports.  Instead, you must pay extra attention to delinquent accounts and understand their special risks and interplay with your compliance and collections operations.  The credit reporting function has taken on added significance in recent years with increased borrower awareness of the power of the credit score, the rise of CFPB regulations and complaint tracking, and highly motivated consumer protection attorneys.  From policies and procedures, to quality assurance and organizational charts, this essential function impacts every financial institution and there are some basic steps that can increase efficiency, reduce risks, and calm your compliance nerves.  

Fortunately, the regulations, examination guidance, and hard-earned experience create a detailed model of a fully compliant credit reporting function – if you know where to look.  This webinar will focus on the unique operational and compliance challenges posed by credit reporting disputes.  From automated disputes to direct disputes and all the gray areas in between, this session will provide a common-sense approach to FCRA dispute compliance and management.  This session will cut through the regulatory web and highlight a process to control the credit reporting risks surrounding delinquent accounts and manage the potential negative impact on your operations.

WHO SHOULD ATTEND?

This informative session is designed for senior executives, managers, compliance staff, lending staff, collection managers, frontline managers, internal auditors, and anyone involved with credit reporting.

TAKE-AWAY TOOLKIT

• FCRA examination guidance
• CFPB Supervisory Highlights Special Credit Report Edition
• Sample FCRA policy
• Sample credit report dispute resolution procedures
• Employee training log
• Interactive quiz

DON’T MISS THIS RELATED WEBINAR!

FCRA Compliance: From Delinquent Loans to New Hires

on Wednesday, April 15, 2020 

     MEET THE PRESENTER - David A. Reed, JD, Reed & Jolly, PLLC

Attorney, author, consultant, and nationally recognized speaker, David Reed is a partner in the law firm of Reed & Jolly, PLLC.  He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance.  His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections. 

A former trial attorney and vice president and general counsel of a large regional financial institution, David is also a Certified Fraud Examiner.  He is particularly known as an expert in the areas of operations, bankruptcy, and collections.  He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.

Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

THREE REGISTRATION OPTIONS

1. LIVE WEBINAR

The live webinar option allows you to have up to three internet connections. Registrants receive a website address and passcode that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, passcode, and handouts will be emailed to you prior to the broadcast. You will need the most-current version of Adobe Reader available free at www.adobe.com. 

2. RECORDED WEBINAR + FREE DIGITAL DOWNLOAD

Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 2 business days after the webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.

3. BOTH LIVE WEBINAR & RECORDED WEBINAR + FREE DIGITAL DOWNLOAD

Options 1 and 2 described above.

 AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE