Mastercard Dispute Resolution For Chargebacks - Details

Mastercard Dispute Resolution for Chargebacks

(90-minute webinar – recording also available)

Thursday, April 2, 2020

12:00 PM Pacific          1:00 PM Mountain

2:00 PM Central           3:00 PM Eastern

Mastering Mastercard chargebacks and exception claims is possible with this information-packed webinar. Become your institution’s “go-to” for these complex dispute resolution rules. 

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Analyze the exception-related transaction data in an authorization message
• Differentiate magnetic stripe, chip, and card-not-present transaction types
• Identify which documents are needed for the most common exceptions
• Explain the dispute resolution cycle and timeframes
• Distinguish fraud-related from non-fraud-related cardholder claims
• Name the chargeback reason codes used most often

WEBINAR DETAILS

Mastercard dispute resolution rules are complex. The ability to recover funds from a merchant will vary based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your financial institution, and potential financial loss for you or your cardholder.

What information do you need from the cardholder? How do you determine when chargeback rights are available? What happens when you cannot recover funds from the merchant through a chargeback? Learn how compliance is the key.

WHO SHOULD ATTEND?

This informative session is designed for operations professionals at financial institutions that issue Mastercard debit cards and will benefit staff responsible for any aspect of handling cardholders’ exception claims. 

TAKE-AWAY TOOLKIT

• Sample cardholder dispute form
• Quick reference comparison of Regulation E and Mastercard rules
• List of websites, including links to the Mastercard Rules and Chargeback Guide
• Employee training log
• Interactive quiz

DON’T MISS THESE RELATED WEBINARS!

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Comparing Regulation E with Visa & Mastercard Rules

on Tuesday, June 23, 2020 

   MEET THE PRESENTER: Diana Kern, AAP, SHAZAM, Inc.

Diana Kern began her career with SHAZAM in 1995. Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services, including ATMs, ATM cards, nationally-branded debit cards, and ACH services. Diana helps clients navigate the ever-changing world of EFT services by providing a detail-oriented focus when explaining individual concepts and specifics. She earned the Accredited ACH Professional (AAP) designation in 1998.

Please note:  The live webinar option allows you to have one internet connection (from a single computer terminal).  You may have as many people as you like listen and watch from your office computer.

THREE REGISTRATION OPTIONS

Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.

1. LIVE WEBINAR

The live webinar option allows you to have one internet connection from a single computer terminal.  You may have as many people as you like listen and watch from your office computer.  Registrants receive a website address and passcode that allows entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, passcode, and handouts will be emailed prior to the broadcast.  You will need the most current version of Adobe Reader available free at www.adobe.com. 

2. RECORDED WEBINAR + FREE DIGITAL DOWNLOAD

Can’t attend the live webinar?  This option provides a recording of the live event, including audio, visuals, and handouts.  We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar.  You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.

The recorded webinar may ONLY be ordered for 6 months following the live webinar.  In addition, the download must be completed within 6 months of the live webinar date. 

3. BOTH LIVE WEBINAR & RECORDED WEBINAR + FREE DIGITAL DOWNLOAD

Options 1 and 2 described above.

 AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE