ACH Tax Refunds:
Exceptions, Posting & Liabilities
(90-minute webinar – recording also available)
Tuesday, February 4, 2020
12:00 PM Pacific 1:00 PM Mountain
2:00 PM Central 3:00 PM Eastern
Properly handling ACH tax refunds and exceptions is crucial to reducing losses and keeping accountholders happy.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Know what to do if the account is closed
- Correctly process refunds when the accountholder is deceased
- Handle payments posted to the wrong account and identify who is at fault
- Determine the rights and obligations of the RDFI, accountholder, and tax preparer
- Understand what the IRS is doing to protect taxpayers from fraud
WEBINAR DETAILS
The federal government is one of the largest single users of the ACH network, but did you know that they don’t follow the same NACHA Operating Rules as a typical Originator? IRS tax refunds must be handled with care. The average IRS tax refund is almost $3,000 and every financial institution receives them. With such high volume, it is imperative that financial institutions understand the requirements surrounding tax refunds to avoid potentially large losses. These requirements address account number/name matching situations, deceased recipients, refunds posting to incorrect accounts, and refunds as exception items. This session will cover the rights and obligations of the financial institution, accountholder, and tax preparer and how the IRS is protecting accountholders from fraud. Learn how to correctly handle tax returns and exceptions to increase compliance and accountholder satisfaction while minimizing liability.
TAKE-AWAY TOOLKIT
- Quick reference for handling federal tax refunds according to the Green Book
- Employee training log
- Interactive quiz
DON’T MISS THESE RELATED WEBINARS!
Impact of Reg CC Rule Changes on ACH & RDC: Effective July 1, 2020
on Wednesday, March 11, 2020
2020 ACH Rules Update, Including Emerging & Real-Time Payments
on Wednesday, March 18, 2020
This course is eligible for 1.8 AAP credits.
 MEET THE PRESENTER
Michele L. Barlow, AAP, NCP, PAR/WACHA
Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a past member of NACHA’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a bachelor’s from the University of Wisconsin.
Please note: The live webinar option allows you to have one internet connection (from a single computer terminal). You may have as many people as you like listen and watch from your office computer.
THREE REGISTRATION OPTIONS
Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.
- LIVE WEBINAR
The live webinar option allows you to have one internet connection from a single computer terminal. You may have as many people as you like listen and watch from your office computer. Registrants receive a website address and passcode that allows entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, passcode, and handouts will be emailed prior to the broadcast. You will need the most current version of Adobe Reader available free at www.adobe.com.
- RECORDED WEBINAR + FREE DIGITAL DOWNLOAD
Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.
The recorded webinar may ONLY be ordered for 6 months following the live webinar. In addition, the download must be completed within 6 months of the live webinar date.
- BOTH LIVE WEBINAR & RECORDED WEBINAR + FREE DIGITAL DOWNLOAD
Options 1 and 2 described above.
AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE
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