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To your customers, your frontline personnel are the face of your bank. Research indicates that satisfaction with your frontline staff is critical to your highest priority customers—and their satisfaction with your bank.

The ICBND Certified Frontline Professional program gives the employees who greet and serve your customer base long-term training to represent your bank in the best possible way.

With Certified Frontline Professional employees, your customers will be faced with the utmost professional knowledge and courtesy.

 2022 Fall Frontline 3

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