To your customers, your frontline personnel are the face of your bank. Research indicates that satisfaction with your frontline staff is critical to your highest priority customers—and their satisfaction with your bank.

The ICBND Certified Frontline Professional program gives the employees who greet and serve your customer base long-term training to represent your bank in the best possible way.

The Women in Community Banking Summit offered each spring,the Frontline Microlearning Modules, and the Frontline Professional Sessions offered in the fall, allows attendees to receive the Certificate of Frontline Professional status. Employees are required to attend two of the three events in one calendar year to be certified. Annual re-certification requires attending one session each calendar year thereafter. All Certified Frontline Professionals will receive a Certificate of Frontline Professional status each year they are certified. Supervisors must notify ICBND of employees that have completed all six of the Frontline Microlearning Modules to qualify for certification.

With Certified Frontline Professional employees, your customers will be faced with the utmost professional knowledge and courtesy.

Consent for Use of Photographic Images – Registration and attendance at, or participation in, ICBND meetings and other activities constitutes an agreement by the registrant to ICBND’s use and distribution (both now and in the future) of the registrant’s or attendee’s image or voice in social media, photographs, videotapes, electronic reproductions, and audiotapes of such events and activities.

Endorsed Members